Shipping & Returns
We ship via UPS/USPS/FeDex. Any First time Orders which exceed $200.00 or more automatically qualify for free standard shipping, this excludes Puerto Rico, Hawaii & Alaska.
We also ship International orders by UPS/Fedex/USPS. However, because of different international rates, we will not charge your credit card any international shipping rates until we send you a shipping quote and it is accepted by the customer. In most cases, orders ship out within 24-72 hours. However, this is subject to change, based on weather conditions, large order volumes, non-stock items or any circumstances beyond our control. Under these rare circumstances, please be aware that we are working to have your order shipped as soon as possible.
Orders placed on or before 12 Noon EST, that are being shipped Next Day Air will be shipped out the same business day, as long as the item is in stock. Orders are not shipped on weekends & are shipped only Monday-Friday. Orders that cannot be shipped before the weekend will be held and shipped the following Monday.
Returns / Warranty :
Stainless Steel Instruments
All GerMedUSA surgical instruments are guaranteed for life against manufacturing defects, provided that the instrument is used for its intended surgical purpose. GerMedUSA will either repair or replace the instrument without charge at our discretion*. Our liability under this guarantee shall be limited to repair or replacement of defective merchandise. Our guarantee is unqualified because our own quality control inspectors check GerMedUSA surgical instruments.
- Our instruments are carefully examined by our surgical instrument experts.
- No instrument is shipped unless it meets our standards.
- Tungsten carbide instruments are included except for jaw inserts and Gold handles by a separate warranty:
Tungsten Carbide Jaw Inserts Needle and Scissors
GerMedUSA surgical instruments with tungsten carbide inserts are warranted for five full years of normal use.
During this warranty period, if any adjustments become necessary, GerMedUSA will repair, sharpen (for TC scissors) or replace the instrument. A nominal charge will be made for repairs once the warranty period has expired.
The non-TC portion of the instrument is guaranteed under GerMedUSA's Lifetime Warranty